If you made a duplicate purchase by mistake, you can request a withdrawal of the purchased item via customer support.
To support on relieving your concern, please provide the required information below when submitting your inquiry:
[Google Play Store]
- Character Name :
- Purchased Date and Time :
- Purchased Item Name and Cost :
- Google Play Account :
- Google Play Order Number :
- Request Details :
[Apple App Store]
- Character Name :
- Purchased Date and Time :
- Purchased Item Name and Cost :
- App Store Order Receipts / Order Number :
- Request Details :
※ Please attach all details and information regarding the duplicate purchase.
※ Google Play Order Number: The order number can be found in the 'Google Play Receipt' email belonging to the Google account used for the purchase. Please attach or provide the order number in the format GPA.XXXX-XXXX-XXXX-XXXXX.
※ Apple App Store Order Number: Go to your device's "Settings" → Select "Apple ID & Profile" at the top of the screen → Choose "Media & Purchases" → Select "View Account" to enter "Account Settings" → Go to "Purchase History" → Select the purchased item and provide the order receipt/order number as a screenshot or text.