If you wish to request a withdrawal (refund) for items purchased by in-game currency, you can contact the customer support.
※ Please note that assistance with withdrawal (refund) is only available if the item has not been used(equipped)/ opened within 7 days of purchase.
When submitting your inquiry, please provide the following information below.
[Google Play Store]
- Character Name :
- Purchased Date and Time :
- Purchased Item Name and Cost :
- Google Play Account :
- Google Play Order Number :
- Request Details :
[Apple App Store]
- Character Name :
- Purchased Date and Time :
- Purchased Item Name and Cost :
- App Store Order Receipts / Order Number :
- Request Details :
※ Google Play Order Number: The order number can be found in the 'Google Play Receipt' email belonging to the Google account used for the purchase. Please attach or provide the order number in the format GPA.XXXX-XXXX-XXXX-XXXXX.
※ Apple App Store Order Number: Go to your device's "Settings" → Select "Apple ID & Profile" at the top of the screen → Choose "Media & Purchases" → Select "View Account" to enter "Account Settings" → Go to "Purchase History" → Select the purchased item and provide the order receipt/order number as a screenshot or text.