If you made a purchase unintendedly, you can request a withdrawal of the purchased item via customer support.
When submitting an inquiry, please provide the required information below.
[Google Play Store]
- Character Name :
- Purchased Date and Time :
- Purchased Item Name and Cost :
- Google Play Account :
- Google Play Order Number :
- Request Details :
[Apple App Store]
- Character Name :
- Purchased Date and Time :
- Purchased Item Name and Cost :
- App Store Order Receipts / Order Number :
- Request Details :
※ For refunds, please note that assistance with withdrawal is only available if the item has not been used(equipped) and remains in the mailbox.