I want to cancel/refund the purchase

Have more questions? Submit a request
If you made a purchase unintendedly, you can request a withdrawal of the purchased item via customer support.
 
When submitting an inquiry, please provide the required information below.
 
[Google Play Store]
  • Character Name : 
  • Purchased Date and Time : 
  • Purchased Item Name and Cost :
  • Google Play Account :
  • Google Play Order Number : 
  • Request Details : 
 
[Apple App Store]
  • Character Name : 
  • Purchased Date and Time : 
  • Purchased Item Name and Cost :
  • App Store Order Receipts / Order Number : 
  • Request Details :
 
※ For refunds, please note that assistance with withdrawal is only available if the item has not been used(equipped) and remains in the mailbox.

 

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